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When you book an appointment with us, that time is set aside for you... and ONLY you.  We will always try to ensure we are ready for you when you arrive.  In return, we ask that you keep your promise to us and show up for your appointment on time.

The massage therapist only get paid when they deliver a service, therefore, missed appointments prevent us from seeing other clients and getting paid.

So.... our policy is simple.

If you do not show up for your scheduled appointment and you have not provided 24 hrs notice in advance, you will be expected to pay the full cost of the treatment as booked.*

If you are unable to keep your scheduled appointment, please contact us by phone (780-674-8872) at least 24hrs prior to your appointment.  If you cannot reach us by phone, please leave a message on our voicemail system OR email us at info@pembinamassage.ca .  If we do not hear from you and you do not keep your appointment, the above 'missed appointment' policy will be applied.*

* NOTE : We recognize that nobody is perfect and there are circumstances that are out of our control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies of those rare occasions.